77ace Privacy Policy – How We Handle Your Personal Data

Your Privacy at a Glance

The sections below set out the full policy. Here are the five most important things to know about how 77ace handles your data:

1. Information We Collect

When you register an account with 77ace, we collect personal information that you provide directly, including your full name, date of birth, mobile phone number, and payment method details such as your bKash or Nagad mobile wallet number. If you choose to verify your account, we may also collect a copy of a government-issued identification document in accordance with our KYC obligations.

When you use the 77ace platform, we automatically collect certain technical and behavioural data. This includes your IP address, device type and operating system, browser type and version, the pages you visit within the platform, the duration of your sessions, in-game activity, wagering history, deposit and withdrawal records, and any communications you send to 77ace support. This data is used to operate, maintain, and improve the platform.

We do not intentionally collect personal information from individuals under the age of 21. If 77ace becomes aware that a minor has provided personal data without appropriate consent, we will take prompt steps to delete that information and close the associated account. If you believe a minor has registered on 77ace, please contact us at [email protected] immediately.

2. How We Use Your Information

77ace uses the personal information we collect for the following primary purposes: to create and manage your player account; to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to verify your identity in accordance with our KYC and anti-money laundering obligations; to provide customer support; to detect and prevent fraud, cheating, and other prohibited conduct; and to comply with applicable legal and regulatory requirements.

We may also use your information to personalise your experience on the platform — for example, to display game categories or promotions that are relevant to your activity — and to send you important service communications such as account security alerts, transaction confirmations, and updates to our policies. Where we send promotional communications, you will have the option to opt out at any time by contacting [email protected].

77ace processes financial transaction data — including deposit amounts, withdrawal amounts, payment method identifiers, and timestamps — solely for the purpose of operating the platform's payment infrastructure, resolving disputes, and meeting our financial reporting and compliance obligations. This financial data is not used for marketing purposes.

3. Legal Basis for Processing

77ace processes your personal data on the following legal grounds: (a) Contract — processing is necessary to perform the contract between you and 77ace when you register an account and use the platform's services; (b) Legal obligation — processing is required to comply with KYC, anti-money laundering, and other applicable laws; (c) Legitimate interests — processing for fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights; and (d) Consent — where you have given explicit consent to receive promotional communications, which you may withdraw at any time.

4. Sharing of Your Information

77ace does not sell or rent your personal data to third parties. We may share your data with carefully selected third parties only where it is necessary to operate the platform or to comply with legal obligations. These include: payment processing partners (including mobile financial service providers such as bKash and Nagad) necessary to handle your deposits and withdrawals; game software providers where technical integration requires the passing of session data; fraud detection and identity verification service providers; and legal or regulatory authorities where disclosure is required by law or court order.

All third-party service providers who process data on behalf of 77ace are contractually required to maintain appropriate technical and organisational security measures and to use your data only for the specific purposes for which it has been shared. 77ace remains responsible for ensuring that such third parties handle your data in a manner consistent with this Privacy Policy.

5. Data Retention

77ace retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law, regulatory guidance, or legitimate business purposes such as dispute resolution. For financial transaction records and identity verification documents, 77ace retains data for a minimum of five years from the date of the relevant transaction or the closure of your account, whichever is later, in line with standard anti-money laundering record-keeping requirements.

If you request the deletion of your account and all associated personal data, 77ace will assess the request and, subject to any overriding legal retention obligations, will delete or anonymise your data within a reasonable timeframe. We will notify you when the deletion has been completed. Note that some residual data may be retained in anonymised form for statistical or analytical purposes where it cannot reasonably be used to identify you.

6. Cookies and Tracking Technologies

77ace uses cookies — small text files placed on your device — and similar technologies such as local storage and session tokens to operate the platform. Strictly necessary cookies enable core functions such as maintaining your login session, remembering your language preference, and securing your account. Without these cookies, the platform cannot function correctly. 77ace does not use these cookies for advertising or to track your activity outside of the 77ace platform.

Performance and analytics cookies help 77ace understand how the platform is used and where improvements can be made. These cookies collect aggregate, anonymised data about user behaviour across the platform. 77ace does not use third-party advertising cookies or cross-site tracking scripts. You may disable non-essential cookies by adjusting the settings in your mobile browser; however, doing so may affect the functionality of the platform.

7. Security Measures

77ace implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption for all data in transit, secure password hashing, access controls that limit which 77ace staff can view personal data, regular security reviews, and session timeout mechanisms that automatically log out inactive accounts.

While 77ace takes data security seriously, no platform can guarantee absolute security against all possible threats. In the event that 77ace becomes aware of a data breach that affects your personal information, we will take prompt remedial action and, where required, notify affected users and relevant authorities in accordance with applicable legal obligations.

8. Your Rights

As a user of the 77ace platform, you have the following rights in relation to your personal data: the right to access a copy of the personal data 77ace holds about you; the right to request correction of any inaccurate or incomplete personal data; the right to request deletion of your personal data, subject to legal retention requirements; the right to object to the processing of your data for marketing purposes; and the right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact the 77ace support team at [email protected] with a written description of your request and, where necessary, proof of your identity. 77ace will respond to all legitimate requests within a reasonable timeframe. There is no charge for making a request. If you are not satisfied with how 77ace has handled your request, you may escalate the matter to the relevant data protection authority.

9. Third-Party Links

The 77ace platform does not contain links to third-party websites or applications outside of the platform's own pages. If you navigate to any external site independently, 77ace is not responsible for the privacy practices or content of that site. We encourage you to review the privacy policy of any external platform before providing personal information.

10. Changes to This Privacy Policy

77ace reserves the right to update this Privacy Policy at any time. When we make changes, the revised policy will be published on this page with an updated effective date. We encourage you to review this page periodically so that you are always aware of how your information is being handled. Your continued use of 77ace after any changes to this policy constitutes your acceptance of the revised terms.

For significant changes that materially affect how we use your personal data, 77ace will provide additional notice — for example, by displaying a prominent notice on the platform or by sending a notification to the email address or mobile number associated with your account. This additional notice will be given in advance of the change taking effect wherever reasonably practicable.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact the 77ace data team by email at [email protected]. We aim to respond to all privacy-related enquiries within five business days. For urgent account security matters, 24/7 support is available through the same email address.